The Hob that (nearly) stole Christmas

The Hob that (nearly) stole Christmas

Leading up to Christmas this year I was forced to spend way too much of my precious time trying to teach a Global brand how to handle customer service, and especially aftercare. The issue I was dealing with was simply getting a repair done to an induction hob in my...
Dealing with sceptical buyers

Dealing with sceptical buyers

This week I had some fun chatting to a founder who genuinely did have a product that sounded too good to be true. They were creating sceptical buyers with their sales approach, so I gave them some advice about dealing with sceptical buyers. I have found a few steps...
Reasons to say no when angel investing

Reasons to say no when angel investing

This is something for those of you who are thinking of becoming business angels, the fact is you will always be asked to invest in someone else’s idea, and it can be very tempting. After all, who doesn’t like making money? Unless you have unlimited funds, you need to...